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Site Legal Information

Terms and Conditions

1.1 Use of the Website

1.1.1 Your use of the Website is subject to these Terms and Conditions, together with any additional or specific terms we may draw to your attention prior to your purchasing any products from the Website.

1.2 Definition

1.2.1 “Consumer” shall have the meaning ascribed in section 12 of the Unfair contract Terms Act 1977.

1.2.3 “General Terms and Conditions” means these terms and conditions.

1.2.4 “Specific Terms and Conditions” means the Specific terms and conditions tailored to cover any product or service that you may purchase through the Website, and which take priority over these General Terms and Conditions to the extent of any conflict between them.

1.2.5 “Web site” “Website” or “Site” means the web site you are browsing when you clicked on a link to these General Terms and Conditions, including all subsidiary pages.

1.2.6 “we” or “us” or “ourselves” refers to the organisation whose name is identified to you on the Website.

1.3 Information Contained on the Website

1.3.1 We take all reasonable care to ensure that the information contained on the Website is accurate and up to date.  However, we make no representations, warranties or undertakings of whatever nature about any of the information, content or materials provided on the Website (including, without limitation, any as to quality, accuracy, completeness or reliability).

1.3.2 All material on the Website is provided for information purposes only and does not constitute legal, accounting or other professional advice.  Therefore it cannot be relied upon as such. Should you require any of these services, we recommend you make arrangements to obtain advice from a qualified party before acting in reliance on any of the information, or purchasing any of the products or services, available on or from the Website.

1.4 Updates and Changes

1.4.1 The Website is subject to on-going updates and improvements. We reserve the right to change or remove (temporarily or permanently) the Website or any part of it without prior notice and you confirm that we shall not be liable to you for any such change or removal.

1.4.2 Changes to these General Terms and Conditions or to the Specific Terms and Conditions may be made at any time and your use of the Website, or the purchase of products or services, are subject to any such changes. You accept personal responsibility to check if any changes have been made to the General or the relevant Specific terms on each occasion that you visit the Website or purchase products or services from it.

1.5 Exclusion of liability to you from the use of the Website

1.5.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

1.5.2 Any and all liability to you that may arise from your access to and use of the Website, whether due to negligence, breach of duty or otherwise, is excluded to the maximum extent permitted by law.

1.5.3 No warranty is given that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

1.5.4 We are not responsible for the content of other Websites that link to or from the Website. Links to other sites are provided simply for your information and do not imply that we approve of those sites or their content.

1.5.5 Nothing in these General Terms and Conditions shall be construed so as to exclude or limit the liability of ourselves for death or personal injury as a result of our negligence or that of its employees or agents. For the avoidance of doubt this clause 1 shall apply also to the Specific Terms and conditions below.

1.6 Copyright and trademarks (Intellectual Property)

1.6.1 The copyright in all materials on the Website, including their design, layout, text, graphics, photographs and the source code and software belong to their respective owners. Trademarks (whether registered or not) company names and the like are the property of their respective owners.

1.6.2 You are licensed to view and temporarily store Website pages and their content in your browser’s temporary cache, and also to print out for reference a single copy for non-commercial purposes and off-line review. You are not permitted to sell or re-sell anything available from the Website, other than to the extent expressly permitted in accordance with any product or service purchased by you from the Website where such permission is either expressly granted or in a circumstance in which it is a necessary attribute of the product or service concerned.

1.7 Force Majeure –supply of goods or services ordered through the Website

1.7.1 In connection with the supply of any goods or services ordered by you through the Website, we shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control.  Such circumstances include – though are not limited to - acts of God, strikes, lock outs, accidents, war, fire or failure of any communications, telecommunications or computer system.  We shall be entitled to a reasonable extension of our obligations to you (to the extent we owe any such obligations) should a force Majeure event occur.

1.7.2 If a Force Majeure event to which this clause applies does occur, we agree to notify you as soon as practicable. If the Force Majeure event continues for more than 14 days, either party shall have the right to cancel the agreement.  Where services have been paid for in advance but have not been rendered, you will be entitled to a refund from the date of cancellation for all such services.

1.8 User name and password

1.8.1 The Website may provide the facility to register in order to gain greater access privileges or in order to purchase products or services. In the event that you choose to register, it is your responsibility to maintain the confidentiality of your password. On no account should you disclose your password to anyone else. You agree to indemnify and hold us harmless for any loss or damage we may incur resulting from breach of this clause.

1.9 Data Protection

1.9.1 We respect your confidentiality and take the protection of your personal data very seriously.  Therefore we shall not sell or make your data available to any third party without your prior consent, except for the following limited purposes

1.9.2 Your data may be passed on to other companies, partnerships or organisations in the same or associated management or control as ourselves for marketing purposes or to provide you with new product information that we think may benefit you. You agree that we or our associates may communicate with you by telephone, email, fax, or by post to advise you of new products or services that we or our associates may offer. You understand that your data may be transmitted and stored overseas (including outside the European Union) as part of these processes.

1.9.3 You may alter or update any personal information provided to us as part of registration on the Website at any time.

1.10 Terminating the use of the Website

1.10.1 We reserve the right to withdraw or suspend your right to access or use the Website at any time, without prior notice and without detailing our reason for doing so.

1.11 Waiver

1.11.1 No waiver by us (whether express or implied) in enforcing any of our rights shall prejudice our right to enforce such rights in the future.

1.12 General

1.12.1 If any provision of these General Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected.

Official Complaints Procedure